I purchased a puzzle pack but didn't receive it

If the pack you purchased is not in your collection, it can be restored from the Jigsaws Store, the My Packs category:

1) go to the Jigsaws Store
2) choose  category on the left side of the page

3) you need to find the pack on the list, click on it and then click the Download/Restore button

If you can't find the pack you purchased, please contact us.