If your puzzle packs are missing from the collection page, please check the My Packs category in the Jigsaws Store:
1) go to the Jigsaws Store 
2) choose 
category from the list on the left side of the page
4) you need to find the pack on the list, click on it and then click the Download/Restore button
If your packs are not showing in My Packs, please make sure that you are logged in to the app with the same details you used for registration. Please follow the link to learn more: https://win8puzzlessupport.zendesk.com/hc/en-us/articles/7539882076820-How-to-check-if-I-am-logged-in-to-the-app-
After that, please check if the packs appeared in My Packs.
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