F.A.Q. Magic Puzzles

Magic Puzzles VIP

Now you have the opportunity to subscribe and get all features of the game at once!

Upon receiving VIP status you will get:
- unlimited access to the whole collection of 25,000 puzzles
- opportunity to create and play puzzles from your own photos
- ads-free version of the game
- an exclusive category of puzzles which is available only for our subscribers


Upon subscribing, you will immediately receive free access to the full collection of puzzle packs in the Puzzle Store! All new packs released in the future will also be available to you for free during a subscription period. Exceptions are the puzzle packs which we publish according to the licence from National Geographic, Sony, Cartoon Network, Grumpy Cat, and Our Place. These packs are located in the Puzzle Store in special categories.

A subscription also allows you to create and solve an unlimited amount of your own user-created puzzles, and turns off ads in the game.

You can choose a subscription plan according to the price and duration. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

You may cancel a subscription anytime. This must be done 24 hours before the end of the subscription period to avoid being charged.

In case of cancelling a subscription you lose all the benefits described above and all downloaded paid packs will be temporarily blocked. You will be able to unlock them at any moment by renewing a subscription or purchasing a separate puzzle pack.

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Payment is charged to your Account at confirmation of purchase. Subscription automatically renews for the same price and duration period as the original package, unless auto-renew is turned off at least 24-hours prior to the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.

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    I have purchased the package where all puzzle packs are free but as of this morning its not showing that. I have made sure that I'm logged into my Microsoft account and its still not working.

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    Magic Puzzles Support Team

    Dear Kathy, we are sincerely sorry to hear about the issue. Please submit a request in the app for our support team (open the app and tap on Settings Wheel icon in the right upper corner -> Any Questions?), we will help you.

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    bernard lehoux

    Hello, i'm searching how i can get the VIP membership. I could not find the way ?

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    Donna Cowgill

    The puzzels are all messed up to where you cant even do them they was like that for march and they still are all messed up they have to mmant pieces for the puzzle so it cant be put together fix it please I didn't spend money on them to not be able to play.

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    Can't buy new puzzle. Every time I click on buy button, it comes up with please buy later. I restarted computer and says same thing. I have already upgraded to windows 10.

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    Roger Minckler

    I have been trying to do the puzzles since the 15th and it keeps telling me there is no video to watch. How do I get so I can do my puzzles?

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    Paul E Reedy sr

    cant play daily puzzles. says no vidoes to choose from.

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    Deborah Innes

    I have an unfinished puzzle...it wont let me put the last piece into place

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