F.A.Q. Magic Puzzles

General

• UPDATES AND NEWS

  • New update (4.15.21) and how to update the app

• ACCOUNT INFO

  • How do I access My Account page?
  • How do I find my Market ID?
  • How do I register in the app?
  • How to check if I am logged in to the app?

• GAME PROGRESS

  • App reinstallation
  • How do I save my game progress?
  • How do I restore my progress if I lost it?
  • How do I transfer my game progress to a new device (same platform)?
  • How do I transfer my game progress (different platform)?

• HOW TO PLAY

  • How can I change the number of pieces?
  • What is Magnet?
  • How can I turn on/off rotation?
  • How can I change the puzzle piece cut?
  • How do I change the size of the puzzle pieces?
  • How do I start a puzzle with the edge pieces only?
  • How do I turn on a picture preview when working on a puzzle?
  • How do I change the background color?
  • How do i find started/unfinished puzzle?
  • How do I save a picture after solving a puzzle or share it with friends?

• PUZZLE PACKS/PAID PURCHASES

  • About puzzle packs
  • Puzzle packs with partially locked puzzles
  • Monthly puzzle packs
  • I purchased a puzzle pack but didn't receive it
  • What do I do if I lost my packs?
  • How do I delete puzzle packs?
  • How do I restore my puzzle packs?
  • How do I restore paid purchases (Magic Puzzles VIP, the Gold Deal, All Inclusive, the No Ads offer)?
  • Completed puzzle packs
  • Quick puzzles packs

• LEVELS

  • Where is my level in the app?
  • How do I reach new levels?
  • What are my rewards for new levels?

• COINS

  • What are coins for?
  • How do I get/earn coins?
  • What do I do if I lost my coins?

• IN-GAME EVENTS

  • Championship
  • Missions
  • Daily bonus.
  • The collecting points event
  • The competition event

• JIGSAW PUZZLE FEED

  • What is Jigsaw Puzzle Feed?
  • How do I create and share my own photos?
  • Sharing puzzles with friends
  • How do I delete puzzles in the Jigsaw Puzzle Feed

• MAGIC PUZZLES VIP

  • Magic Puzzles VIP
  • How do I change my subscription plan?
  • How do I cancel a subscription?

• NO-AD VERSION OF THE APP

  • How do I turn off the ads in the app?
  • No Ads offer
  • How do I restore my no-ad version of the app?

• COMMON QUESTIONS

  • My puzzle pieces became large
  • What do I do if there is a missing piece in a puzzle?
  • My puzzle pieces are of a strange shape
  • Puzzle pieces have a wrong orientation (too many corners etc)
  • Stars are not being added
  • Coin rewards for completing puzzles (2 out of 2, 3 out of 3, etc)
  • How to play offline?
  • How do I send logs?
  • How do I disable push notifications?
  • How do I get a refund for the purchase?
  • How do I create puzzles from my own pictures?
  • How do I turn on/off music and sound effects?
  • How do I enable/disable the slide show on the main screen?
  • What to do if ads can't be closed/don't fit the screen?

• APP REQUIREMENTS AND AVAILABILITY ON OTHER PLATFORMS

  • Compatibility with Windows devices
  • Availability on other platforms (OS)

• INFORMATION

  • Terms of Use
  • Privacy Policy